Troubleshooting Fundamentals Unplug your modem, router, and Blu-ray player and leave them powered off for at least 30 seconds, then plug in the modem and router and wait for them to completely power up before turning on the Blu-ray player and checking the Internet connection again. If you're still unable to connect, read on.
This article focuses on wired connections. For information on connecting wireless devices, see our article titled "How do I connect a wireless device?"
If you can see the SSID of the network but cannot connect to it, check that the security settings are correct. Most Wi-Fi networks are protected by a password, which ensures only those with this password can connect to the network. Users need to enter the correct password to access the network resources. If the network is open, anyone who knows its exact location will be able to connect to it.
Also make sure the cable from the Blu-ray player to the router is plugged in properly. If not, the player might be sending data directly to the router instead of through the modem, which would cause it to disconnect from the network.
Are there other devices connected to the same network as the Blu-ray player? If so, you might not be able to connect to the network because of interference caused by other devices operating on the same frequency.
The internet and the network
For further information, please see the relevant goods and categories. This data is given to assist you in troubleshooting network connection difficulties with your Blu-ray Disc (tm) player. Choose a subject from the list below: Get On-the-Go Support Content! These articles provide useful information for resolving common issues with Bluetooth audio devices.
Ascertain that the Blu-ray player is within range of the wireless router, with no impediments in the way. It should be noted that the wireless receiver incorporated into the Blu-ray player may not be as powerful as other devices. Restart the Blu-ray player as well as the wireless router (unplug them, then plug them back in). For Experienced Users: Check that SSID Broadcast is enabled on the router. This will help ensure that other devices know about the network and can connect to it.
Internet connection problems are frequently fixed by conducting a power restart. If you have a separate modem and router, power cycle them both. Unplug your modem/power router's cord and wait around 60 seconds. Reconnect the power cord to your modem or router and turn it on. If this doesn't fix the problem, look for signs of damage such as broken wires or bad components.
Make sure your Blu-ray Disc player is correctly connected to your wireless network. Check your device's network status to ensure it is linked to your network. Press the HOME button on the included remote control. Check that the network SSID correctly identifies your wireless router and network name. If you do not have a password for this network, then anyone with access to your remote control can connect to this network.
If your Blu-ray Disc player is still not connecting to the network, try these steps: Reset Your Player
For certain models of Blu-ray players, such as the BDP-S370, resetting the player will remove all network connections and require you to reconnect to the network again. For other models, such as the BDP-B360, only the default network connection is removed; any other networks you may have previously connected to remain active. You can tell if your player is a BDP-S370 model by looking under the front panel near the power button. If the word "RESET" is printed in large red letters, then you have a BDP-S370. Otherwise, follow the steps below instead.
Use the Remote Control App
The Bluetooth protocol was designed to be easy to use with little risk of data loss, so most devices are able to connect without problems. However, some players have bugs that cause them to disconnect from time to time.
How to Connect a Blu-Ray Player to Your WiFi Network
Refresh. Resetting your modem router is as simple as disconnecting it, waiting 10 seconds, and putting it back in. If you are still unable to connect your TV to WiFi, allow the TV to identify the problem. This may take a few tries.